Frequently Asked Questions
Expert answers to your beauty and skincare inquiries.
Are Luxe Research products tested on animals?
No, we are proudly 100% cruelty-free. We do not conduct animal testing on any of our finished products or ingredients, nor do we work with suppliers who do.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product does not meet your expectations, you can return it for a full refund or exchange, even if it has been opened and lightly used.
Are your formulations suitable for sensitive skin?
Yes, our products are dermatologist-tested and formulated with clean, high-quality ingredients designed to be gentle yet effective for all skin types, including sensitive skin.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.